Booking terms

What a booking includes

The vehicle, fuel and a driver, for the package or distance agreed. Rates quoted are pre-GST. Toll, parking, state permit and driver allowance are charged at actuals and shown separately on the invoice rather than folded into a single figure.

The outstation minimum

Outstation bookings bill at a minimum of 250 km for each day the vehicle is committed to you, whether or not that distance is covered. Days on which the vehicle is held on standby bill as full days, including the driver allowance.

Night driving

Any day involving driving between 11pm and 6am carries the driver allowance a second time. The base fare does not change.

Cancellation

Cancellations more than 72 hours before the booking are refunded in full. Inside 72 hours a cancellation fee of one day’s hire applies, because the vehicle has been held against other bookings. For Dev Deepawali and peak-season dates, where vehicles are committed weeks in advance, the window is 14 days.

Temple fees and darshan

We do not sell temple entry, Sugam Darshan, Sparsh Darshan, aarti or Rudrabhishek tickets. These are booked by you on the Shri Kashi Vishwanath Temple Trust’s own portal at the temple’s own fees. Our service is the vehicle and the timing around the slot you hold.

What we cannot control

Traffic diversions, police barricades, temple queue lengths, weather and river conditions are outside our control and are not grounds for a refund. Where an itinerary becomes impossible for those reasons we will rearrange the day rather than abandon it.

Liability

Vehicles are commercially registered and insured as required under Indian law. Passengers are responsible for their own belongings. We are not liable for losses arising from delays caused by circumstances beyond our control.

Payment

An advance confirms the booking; the balance is payable on completion. GST invoices are issued for all bookings on request and by default for corporate accounts.